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M N Rubber Limited

Refund & Cancellation Policy

Last Updated: [16-9-2024]

At M N Rubber Limited, we strive to ensure that our customers are satisfied with the quality of our electrical and industrial rubber hand gloves. If you are not fully satisfied with your purchase, we offer a fair and transparent refund and cancellation policy.

  1. Cancellation Policy

1.1 Order Cancellation by Customer: 

   – You may cancel your order before it is shipped. To cancel an order, please contact us at salesmnrubber@gmail.com or call +91 7861851005. Once the order is dispatched, it cannot be canceled.

1.2 Order Cancellation by M N Rubber Limited: 

   – M N Rubber Limited reserves the right to cancel any order for reasons including, but not limited to:

     – Product unavailability

     – Issues with payment processing

     – Inaccurate or incomplete order information

   – If your order is canceled by us, you will be notified via email, and a full refund will be issued.

  1. Refund Policy

2.1 Eligibility for Refunds: 

   – Refunds are available for products that are returned within 15 days of receipt, provided that the product:

     – Is unused, in its original packaging, and in resalable condition.

     – Has all tags, labels, and any accompanying accessories intact.

2.2 Non-Refundable Items: 

   – The following products are not eligible for refunds:

     – Products damaged due to customer mishandling.

     – Custom or personalized items made specifically for the customer.

     – Clearance or discounted items unless found defective.

2.3 Refund Process: 

   – To initiate a refund, please contact our customer service at salesmnrubber@gmail.com with your order details and reason for the return.

   – Once the return is approved, ship the product back to us using a trackable shipping method.

   – After we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

2.4 Refund Timeline: 

   – Approved refunds will be processed within 7-10 business days after receiving the returned item. The refund will be credited to the original method of payment used during purchase.

   – Depending on your payment provider, it may take additional time for the refund to appear in your account.

  1. Exchange Policy

3.1 Product Exchanges: 

   – If you received a defective or incorrect product, you are eligible for an exchange. Please contact us at salesmnrubber@gmail.com within 7 days of receiving your order.

   – Once approved, you will be required to ship the defective/incorrect product back to us. Upon receipt, we will send the replacement product.

  1. Shipping Costs for Returns

4.1 Customer Responsibility: 

   – Customers are responsible for the shipping costs associated with returning non-defective products for refunds or exchanges. Shipping costs are non-refundable.

4.2 Return Shipping for Defective Products: 

   – If you received a defective product or the wrong item, M N Rubber Limited will cover the return shipping costs. Please contact us for assistance in arranging the return.

  1. Damaged or Defective Products

5.1 Reporting Damage: 

   – If you receive a damaged or defective product, please notify us immediately at salesmnrubber@gmail.com or call +91 7861851005 within 48 hours of delivery.

5.2 Resolution Process: 

   – We will work with you to arrange for the return of the damaged product and either provide a replacement or issue a refund, depending on your preference.

  1. Non-Returnable Items

Certain items are non-returnable, including:

– Products that have been opened, used, or altered.

– Custom-made products or special orders.

– Clearance items, unless defective.

Contact Information:

If you have any questions or concerns about our Refund & Cancellation Policy, please contact us at:

Email: salesmnrubber@gmail.com 

Phone: +91 7861851005 

Address: 439/2, Sunfood Gali, Plot no: 14,15,16, At: Shekhpar, Ta: Muli, Dist.: Surendranagar, (Guj), INDIA.

Thank you for choosing M N Rubber Limited! We value your business and are committed to ensuring your satisfaction.